How can I request a copy of the terms in a printable format?

Use your browser's print function on this page, or email support@mponusa.click to receive a formatted PDF copy. We respond to such requests within 24 hours on any day of the week.

Reference

Your Account Rights and Our Obligations

Q: How do I dispute a transaction or a term I disagree with?

Open a dispute ticket through live chat or email support@mponusa.click within 30 days of the transaction. Include your account ID and the transaction reference. We aim to resolve all disputes within five business days.

These terms set out exactly what you agree to when you open an account with mponusa, how your funds and data are handled, and what you can expect…

Account eligibility depends on local lawDANA, OVO, GoPay & QRIS accepted24/7 support availableGoverned by applicable Indonesia regulationsAccount data protected

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What These Terms Cover and Who They Apply To

mponusa Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By creating and using an mponusa account, you accept these terms in full. They apply to all account activity including deposits via DANA, OVO, GoPay and QRIS, withdrawals, game participation and any communication you send to our support team. We may update these terms at any

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time; when we do, we post the revised version at this URL and the effective date changes at the top of this page. Continued use of your account after an update means you accept the new terms. Access to certain features depends on local law and
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may vary by region. If you disagree with any clause here, the correct step is to close your account before continuing — our team in can assist you with that process via live chat.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT & QUERIES

Reach Us With Any Terms-Related Question

If any clause in these terms is unclear or you need to dispute a charge, our support team is available around the clock. You can reach us through live chat directly inside your account dashboard, by email at [email protected], or via our Telegram channel which is monitored 24 hours a day. Response times via live chat average under three minutes during peak hours; email responses are delivered within 12 hours.

Team online

Live Chat

Access live chat from your account dashboard at any hour. Our agents handle terms queries, account disputes and payment questions 24 hours a day, seven days a week.

Email Support

Send detailed terms or account questions to [email protected]. We aim to respond within 12 hours for every email, including requests to review or amend account data.

Telegram Channel

Our Telegram channel is monitored continuously. It is the fastest route for urgent terms questions or to flag a transaction dispute that needs same-day attention.

ACCOUNT SECURITY & DATA

How We Protect Your Account and Handle Your Data

mponusa applies industry-standard encryption to every account session. From the moment you log in from Denpasar or anywhere else in Indonesia, your credentials, transaction history and personal details travel over TLS-secured connections.

Data Encryption

Every session on mponusa runs over TLS encryption. Your login credentials, payment details and account history are never transmitted in plain text at any point during your session.

Cookie Policy

We use session and analytical cookies to keep you logged in and to improve page performance. You can manage cookie preferences through your browser settings at any time without losing your account.

Data Retention

We hold your account data for as long as your account remains active and for a further period where local law requires. After closure, personal data is deleted or anonymised within 90 days.

Third-Party Sharing

We do not sell your data to advertisers. The only third parties who receive account data are payment processors such as DANA, OVO, GoPay and QRIS, strictly to complete your transaction.

Account Security Steps

We recommend enabling two-factor authentication from the Security tab in your account settings. Any suspicious login triggers an automatic email alert to the address registered on your account.

Data Request & Deletion

You may request a full export of your account data or ask us to delete it by contacting [email protected]. We complete verified requests within 14 business days as required by applicable policy.

Common Questions About Our Terms

Below are the questions our account holders ask most often about these terms. If your question is not covered here, open live chat from your dashboard and one of our agents will clarify the relevant clause for you within minutes.

These terms take effect the moment you complete account registration and click to confirm. They govern every action you take — deposits via DANA or OVO, game rounds and withdrawals — from that point forward.

We post all updates at this URL and change the effective date at the top of the page. We also send an email notification to your registered address. Continued account use after the update date counts as acceptance of the revised terms.

After account closure, we anonymise or delete personal data within 90 days unless local law requires a longer retention period. You can request a full data export before closing by emailing [email protected].

Yes. All payment rails — DANA, OVO, GoPay and QRIS — are subject to these terms. Additional processing rules from each payment provider also apply and are linked from the deposit page inside your account.

Open a dispute ticket through live chat or email [email protected] within 30 days of the transaction. Include your account ID and the transaction reference. We aim to resolve all disputes within five business days.

Access to specific features depends on local law and where local law permits. We keep this consistent for all accounts but cannot override regional restrictions. The terms explain which features are subject to local eligibility checks.

Use your browser's print function on this page, or email [email protected] to receive a formatted PDF copy. We respond to such requests within 24 hours on any day of the week.

Your Account Rights and Our Obligations

Reach Us With Any Terms-Related Question

Live Chat

Email Support

Telegram Channel

How We Protect Your Account and Handle Your Data

Data Encryption

Cookie Policy

Data Retention

Third-Party Sharing

Account Security Steps

Data Request & Deletion

Common Questions About Our Terms

01 When do these terms come into effect for my account?

02 Can mponusa change the terms without telling me?

03 What happens to my account data if I close my account?

04 Do these terms apply to all payment methods including GoPay and QRIS?

05 How do I dispute a transaction or a term I disagree with?

06 Is my access to mponusa features guaranteed under these terms?

07 How can I request a copy of the terms in a printable format?

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