Can I see what data you have about me?

Yes. Log into your account and go to Settings > Privacy & Security > Download My Data, or email privacy@mponusa.click with your account details. We'll send you a file with everything we hold within 10 business days.

Reference

How We Handle Your Account Privacy

Q: Who can I contact if I think my data has been misused?

Email privacy@mponusa.click immediately with details. We investigate within 48 hours and will notify you of findings. If you believe local law has been violated, you can also file a complaint with your regional data protection authority.

Your personal information stays secure when you open an account with us. We collect data only to process your deposits via DANA, OVO, GoPay and QRIS, verify your…

Data collected only for account & paymentDANA, OVO, GoPay, QRIS transactions securedYour rights explained clearly

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What We Collect and Why

mponusa Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register, we ask for your name, email, phone number and banking details to complete identity checks and process your real-money deposits and withdrawals. We log your device type, browser and IP address to detect fraud and keep your account from unauthorized access. Payment partners

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like DANA and OVO handle card data on their own secure servers; we see only confirmation numbers and deposit amounts. Cookies on our site track your session so you stay logged in and remember your game preferences across visits. We do not sell or rent your
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information to marketing companies, and we share data with support staff and payment processors only when necessary to settle your transactions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

We answer privacy questions every day through multiple channels. Send us a detailed request and we'll respond within 48 hours with your data access or deletion options, depending on local law.

Team online

Live Chat

Open your account and click the chat icon in the bottom-right corner. Our agents respond in minutes during operating hours, 24/7 for urgent account security concerns.

Privacy Email

Email [email protected] with your account details and request. We confirm receipt within 4 hours and investigate your data question or deletion request within 10 business days.

Account Settings

Log into your account, head to Settings > Privacy & Security. You can download your personal data, request account closure, or manage cookie and notification preferences without contacting support.

HOW WE PROTECT YOU

Your Data Security and Account Rights

We encrypt all data transmitted between your device and our servers using industry-standard SSL certificates. Your account password is hashed, never stored in plain text.

Encryption & Storage

All account data travels over SSL encryption. Passwords are hashed one-way. Servers are located in secure data centres with 24/7 physical security and automated backups.

Staff Access Rules

Only support, compliance and payment operations staff access your personal data—and only to resolve your requests or prevent fraud. Each access is logged and audited monthly.

Cookie Management

Session cookies keep you logged in for one visit. Preference cookies remember your language and game choices for 90 days. Delete them anytime in your browser or through Account Settings.

Data Retention

We keep your account data for 5 years after you close your account, as required by local regulation. After that period, we delete it from active systems, except where law requires longer retention.

Your Rights

You can request a copy of your data, update personal details, ask us to stop marketing emails, or request account deletion—where local law permits. Submit requests via [email protected].

Breach Response

If unauthorized access happens, we notify you within 24 hours and contact support to walk you through account recovery and password reset steps immediately.

Common Questions About Your Data

Players in Makassar and across Indonesia ask us regularly how their data moves through the system. Here are the answers we give most often—and if your question is not here, you can reach support anytime.

Your account goes inactive immediately, but we keep your data for 5 years to settle any pending payouts and comply with local law. After that, we delete your personal information from active systems. You can request earlier deletion where local law permits—email [email protected].

We do not sell your data to anyone. We share it only with payment processors like DANA, OVO, GoPay and QRIS to complete your deposits, and with our compliance team to prevent fraud. Marketing partners never see your account or contact details.

Payment data never passes through our servers. When you deposit via DANA, OVO, GoPay or QRIS, you complete the transaction directly on their secure platform. We receive only a confirmation code and deposit amount—your card or bank details stay with them.

Yes. Log into your account and go to Settings > Privacy & Security > Download My Data, or email [email protected] with your account details. We'll send you a file with everything we hold within 10 business days.

Cookies are small files your browser stores. We use them to keep you logged in during one session and remember your language and game preferences for 90 days. You can disable cookies in your browser settings anytime, though logging in will take longer.

Account closure is instant—you can do it in Settings > Account > Close Account. Data deletion where local law permits takes up to 10 business days after we receive your request via [email protected]. Active deposits or pending payouts must clear first.

Email [email protected] immediately with details. We investigate within 48 hours and will notify you of findings. If you believe local law has been violated, you can also file a complaint with your regional data protection authority.

How We Handle Your Account Privacy

Contact Us About Your Privacy

Live Chat

Privacy Email

Account Settings

Your Data Security and Account Rights

Encryption & Storage

Staff Access Rules

Cookie Management

Data Retention

Your Rights

Breach Response

Common Questions About Your Data

01 What happens to my data when I close my account?

02 Does mponusa share my information with other companies?

03 How do you keep my banking information safe?

04 Can I see what data you have about me?

05 What are cookies and why does mponusa use them?

06 How long does it take to delete my account and data?

07 Who can I contact if I think my data has been misused?

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