Reference

Legal terms you can rely on

When you open an account with mponusa, your funds and personal data are protected under our legal framework.

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mponusa Legal terms you can rely on
REACH OUR LEGAL TEAM

How to contact us about your rights

Team online

Live Chat

Open the chat widget in your account lobby. Our support team responds to legal and account queries Monday–Sunday, 08:00–23:00 UTC+7. If you're in Makassar or any Indonesian city, response times are kept under 5 minutes during peak hours.

Email Support

Send account disputes, data requests, or closure inquiries to [email protected]. We reply within 24 business hours with a full explanation of your account status, transaction history, or policy clarification.

Account Settings

Log into your mponusa account and visit Settings > Legal & Privacy to download your data, view your terms acceptance, or submit a formal closure request. Changes take effect within 48 hours.

HOW WE OPERATE

Data security, cookies and your account rights

Encryption and storage

All deposit details, withdrawal records and account credentials are encrypted in transit and at rest. Your payment instrument data never touches our servers—DANA, OVO, GoPay and QRIS handle that directly. We audit our database access logs quarterly.

Cookies and tracking

We use session cookies to keep you logged in and functional cookies to track your game activity for dispute resolution. No third-party tracking cookies. You can disable cookies in your browser; your account will still work, but you'll re-authenticate on each session.

Data retention

Account records, transaction history and identity verification documents are kept for 7 years for regulatory compliance where local law permits. After that period, we securely delete personal identifiers. Game records remain accessible for 2 years.

Account access requests

Email [email protected] with 'Data Access Request' in the subject line. We'll send your full account record, deposit and withdrawal history, and game logs within 5 business days in a portable format.

Account closure and deletion

You can close your account anytime in Settings > Account Closure. Pending transactions must clear first. After closure, your account data is retained per our schedule above; deletion requests go to the legal team for verification.

Rights and disputes

If you believe your account was closed unfairly or a withdrawal was delayed, contact support with your transaction ID. We review disputes within 10 business days and communicate the outcome in writing, with next steps if you wish to escalate.

Legal questions about your mponusa account

mponusa operates where local law permits. Your account terms are governed by the jurisdiction where access is made available to you. Deposit and withdrawal disputes are handled under payment provider regulations (DANA, OVO, GoPay, QRIS) and our own settlement procedures.

Yes. Email [email protected] with 'Data Access Request' and your account email. We send your full history—deposits, withdrawals, game logs, identity records—within 5 business days, formatted for portability. No fee applies.

You can close your account anytime in Settings > Account Closure. Any pending transactions must clear first. Your data is retained per our policy; funds are returned to your original payment method within 3–5 business days once all holds are released.

Payment details for DANA, OVO, GoPay and QRIS are processed directly by those providers; we never store your card or account numbers. All communication with payment systems is encrypted (TLS 1.3). Your account password is hashed and verified locally only.

We can suspend or close accounts if we detect fraud, rule violation, or breach of our terms. You'll receive written notice with specific reasons and a 30-day appeal window. Funds are frozen until disputes are resolved; we communicate the outcome in detail.

If a withdrawal is delayed, a game result is questioned, or account access is denied, contact support with transaction details. We investigate within 10 business days and reply in writing. Unresolved cases can be escalated to our legal team via email.

Account data, transaction records and identity verification are retained for 7 years for regulatory compliance where local law permits. Game records stay for 2 years. After that, personal identifiers are deleted. You can request earlier deletion; we'll confirm in writing if permitted.

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